Return Season Hits Hard; Some Retailers See Bright Side Of Customer Experience
PYMNTS
DECEMBER 28, 2020
With Mastercard putting a 49 percent tag on the eCommerce spike for the holidays, this year will be the toughest on record for handling what is a resource- and capital-intensive task. One of the things we do with new clients is conduct a returns audit for them,” Vitarello said. Now that number tops 50 percent.
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