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US holiday shopping 2023: Consumer caution and retailer resilience

Mckinsey and Company

The final stretch of an increasingly long holiday shopping season is critical for retailers, particularly as consumers focus on value and new shopping journeys.

Retail 294
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How to do a ‘retail reset’: Priorities for retail leaders

Mckinsey and Company

Amid dramatic changes in the retail industry, the most successful companies will be those that undergo a full reset—by harnessing new technology, building ecosystems, engaging their workforce, and investing in private brands.

Retail 210
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Strategies to win in UK energy retail as the market reopens

Mckinsey and Company

The static UK energy retail market is starting to move as wholesale energy prices fall. As a third of customers look to switch suppliers, here’s how energy retailers can plug into customer needs.

Retail 293
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Retail reset: A new playbook for retail leaders

Mckinsey and Company

In light of unprecedented industry disruption, a retailer’s actions today could determine whether it spends the next 20 years as a leader or a laggard. Here are four must-dos for retail executives.

Retail 183
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Navigating inflation in retail: Six actions for retailers

Mckinsey and Company

Retailers are facing the possibility of persistent inflation—but they can meet that challenge in ways that streamline operations, retain customers, and drive profitable growth.

Retail 279
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The Great Attrition in frontline retail—and what retailers can do about it

Mckinsey and Company

New research reveals which aspects of the employee experience matter most to US frontline retail workers. Retailers must pay attention and act quickly or risk losing more than half their store staff.

Retail 263
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North American mobility retail balances old and new for future success

Mckinsey and Company

With the growth of e-mobility and younger consumers seeking high-tech convenience, nimble North American mobility-retail players are combining old and new offerings to stay competitive.

Retail 278