The SaaS CFO
MAY 14, 2019
The Net Promoter Score, or NPS(®), is a customer satisfaction benchmark that rates the likely hood of your customer recommending your product or service to someone else. Your customer rates you on an NPS scale that begins at 0 (unlikely) and ends at 10 (likely). The scores are then transformed into a -100 to +100 […]. The post What is the Net Promoter Score?
PYMNTS
MAY 16, 2019
Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers are finding increasing profit in targeting online retailers. The news comes amid yet another online retail cyberattack, this one targeting Japan’s Fast Retailing, the company that owns the Uniqlo retail chain. A recent report from KrebsonSecurity said that “until quite recently, credit card data stolen from online merchants has been worth far less in the cybercrime undergrou
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CFA Institute
MAY 15, 2019
Investment management is evolving into three distinct branches, says Ronald N. Kahn: indexing, smart beta/factor investing, and pure alpha.
PYMNTS
MAY 13, 2019
Globally, tapping to pay with contactless cards has taken off remarkably, and the U.S., after years of lagging behind, is starting to catch up, according to a new blog post from Visa. “We’re excited to share that tapping to pay is becoming a reality across the U.S., and continues to gain momentum globally,” Dan Sanford, global head of contactless payments, Visa wrote in the May 13 post.
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PYMNTS
MAY 13, 2019
The spotlight burned brighter for peer-to-peer (P2P) payment services in the first quarter of 2019, with those payment methods finding popularity among more consumers. However, P2P’s future growth will depend on solving problems related to data privacy and other issues — at least, according to some observers. Perhaps the biggest story in P2P, though, is the ongoing battle between P2P providers Zelle (operated by Early Warning Services ) and Venmo (owned by PayPal ).
Corporate Finance Brief brings together the best content for corporate finance professionals from the widest variety of industry thought leaders.
PYMNTS
MAY 15, 2019
IBM announced the launch of a new supply chain management solution deploying artificial intelligence (AI) to detect anomalies in the supply chain. In a press release issued Tuesday (May 14), IBM announced its Business Transactional Intelligence tool is now available to mitigate the risk of supply chain disruptions. As part of IBM’s Supply Chain Business Network, the BTI tool facilitates access to data of supply chain processes, including procure-to-pay and order-to-cash interactions.
PYMNTS
MAY 13, 2019
Innovation has been the name of the game for financial institutions (FIs) large and small in recent years. While the overall pace of innovation has cooled somewhat over the past two years, as FIs have been slower to market with new products, they are increasingly channeling their energies into tried-and-true product lines. For 85 percent of FIs, this means corporate credit products.
PYMNTS
MAY 16, 2019
From finding a nearby restaurant to finding a date, smartphone location controls are used by consumers for many cases. These mobile controls, however, also offer consumers a powerful tool for dealing with arguably higher stakes: the risk of credit card fraud. Location controls can be used to prevent merchants from charging consumers’ credit cards if their smartphones aren’t close by, and restrict purchases to a particular geographic area or country.
PYMNTS
MAY 15, 2019
Ripple’s XRP added more than 21 percent overnight to become the best-performing asset in the top 10 of coins, reaching $0.38. This has led some to predict that the digital coin could soon return to prices above $0.50. The surge comes after the announcement that XRP is now available to New York residents, which has brought in a new influx of funds. Despite its gains, some people are skeptical because XRP does not run a decentralized blockchain, and that it allows the potential reversibility of tr
Speaker: James Kahler, COO of Full Course
Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.
PYMNTS
MAY 16, 2019
The gig economy has operated — and thrived — in a gray area. There has been a question as to whether workers are actually employees or contractors. The classification is far less nebulous as the Labor Department weighed in on the side of companies like Uber and Taskrabbit last month and suggested that gig workers were contractors. This means these workers won’t qualify for the federal minimum wage or overtime, and will be responsible for their share of Social Security taxes.
PYMNTS
MAY 15, 2019
Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space. Today’s customers expect more features and support from their mobile and digital banking tools, and coming up with the right customer service and engagement has become essential for banks and FinTech firms looking to grow their user bases.
PYMNTS
MAY 16, 2019
The robots are coming, and they are going to take our jobs. A simplification, perhaps — but if one were looking for the simplest statement to explain the narrative following the era of automation, that would probably be it. In a world where customers can order on mobile, use a touchscreen or talk to an artificial intelligence (AI)-based bot, the service industry will no longer need human workers, because machines will be able to do all of those jobs.
PYMNTS
MAY 15, 2019
Cyber fraud can be a corporate killer if complacency sets in – but there’s an answer for that. There are also fixes in the works when it comes to business travel expense management. Artificial intelligence is set to fuel all kinds of innovations, and Visa is certainly making its plans. Meanwhile, fresh PYMNTS research takes a deep dive into trade credits and what could be improved in that area.
Speaker: Jamie Eagan
As organizations strive for agility and efficiency, it's imperative for finance leaders to embrace innovative technologies and redefine traditional processes. Join us as we explore the pivotal role of digitalization and automation in reshaping what is commonly referred to as the “last mile of reporting”. We’ll deep-dive into why digitalization is no longer a choice, but a necessity for finance departments to stay competitive in a fast-paced environment touching on: 2024 trends for the Office of
PYMNTS
MAY 15, 2019
Call centers are experiencing increasingly greater volumes, with more than 55 billion agent-assisted calls being handled each year in the U.S. alone. Any business with a call center needs an efficient way to respond to this high volume of customer inquiries. To maximize call centers’ capabilities and efficiency, operators are turning to a host of tools and technologies, including voice recognition and artificial intelligence (AI).
PYMNTS
MAY 12, 2019
With Uber and Lyft now publicly traded companies, the two are facing pressure from investors to grow at a fast clip, which means hiring and retaining more drivers. According to a report in The Wall Street Journal , both Uber and Lyft , which saw their stocks fall after their initial public offerings, are placing recruiting and retaining drivers on top of their priorities list.
PYMNTS
MAY 13, 2019
As technology reshapes the way buyers access goods and services, consumer expectations are moving targets, and merchants that hope to survive can’t afford to fall behind. In the unattended retail space, vending operators are also becoming more aware of the shifting behaviors of their shoppers and the need for swift and digital payment options.
PYMNTS
MAY 13, 2019
Amazon, which has been adding automation to its shipping and delivery services, is mulling deploying packaging machines at warehouses, which would scan packages as they come off the conveyor belt and place them in custom boxes. Citing two people who worked on the project, Reuters reported on Monday (May 13) that the technology is installed at some of its warehouses.
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PYMNTS
MAY 16, 2019
The robots are coming, and they are going to take our jobs. A simplification, perhaps – but if one were looking to find the simplest statement explaining the narrative following the era of automation, that would probably be it. In a world where customers can order on mobile, use a touchscreen or talk to an AI-based bot, the service industry will no longer need human workers, because machines will be able to do all of those jobs.
PYMNTS
MAY 13, 2019
Ahead of a potential initial public offering (IPO), meatless burger maker Impossible Foods said it has notched a $300 million investment in its newest funding round. The raise by the firm, which is backed by celebrities like Katy Perry and Serena Williams, shows the increasing appeal in plant-based foods that aim to have a meat-like taste, Reuters reported.
PYMNTS
MAY 16, 2019
Take a minute and think of the morning rush at a favorite coffee shop. The beverages roll off what amounts to an assembly line before landing on the far counter. Consumers’ names are written in marker on the sides of the cups, with the baristas sometimes exchanging personal greetings with their regular customers. It’s a mix of mass, frenzied activity and personalization.
PYMNTS
MAY 12, 2019
WeWork is now worth $47 billion as it gears up to go public in what could be the largest IPO of this year. WeWork is heading to the public markets at the same time as the high-profile IPOs of Uber and Lyft had appeared to disappoint. Lyft is down double digits since its debut in late March and Uber ended its first trading session down more than 7 percent.
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In this white paper, we explore the factors to consider in deciding whether the time is right for your Company to consider a new ERP or accounting software, the total cost of ownership and plans necessary to make the potential leap to these systems.
PYMNTS
MAY 16, 2019
Jack Ma, the Chinese billionaire and founder of Alibaba, expressed concerns technology companies will be harmed by increased regulation coming out of Europe. CNBC , citing comments Ma made during the Viva Technology Conference in Paris Thursday (May 16), reported Ma said increased rules and laws hurt innovation and restrict tech companies. “Everything they do is full with rules and laws,” Ma said of Europe, according to the report.
PYMNTS
MAY 15, 2019
Supply chain management strategies are top of mind for many organizations at a time when Brexit, trade disputes, tariffs and an overall sense of geopolitical volatility have businesses recognizing the need for resiliency through operations and business partners. In this environment, blockchain has surfaced as a technology heralded by many as the disruptive force that can address some of the modern threats to supply chains, from cyberattacks to vendor risks.
PYMNTS
MAY 13, 2019
Mastercard and Kisio, a unit of Keolis, are joining forces to make it easier for people to pay for transportation around a city. In a press release , the companies announced at Smart Cities New York (SCNY) that Mastercard and Kisio will transform how millions of people get around cities by embedding Mastercard’s payment technology into Kisio’s trip planning and ticketing capabilities.
PYMNTS
MAY 15, 2019
One of the more interesting – and perhaps even amusing – parts of human nature comes from the assumptions we attach to examples of growth and success. Once someone proves himself a winner, or something proves itself a winning proposition, many of us, despite knowing better, give into assumptions that growth and success will keep on flowing with relatively minimal effort.
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