CFO Dive

JUNE 12, 2023

Providing integrated customer payment options lets businesses more fully harvest the benefits of a thriving business ecosystem.

246

246

CFO Dive

AUGUST 24, 2023

Advances in AI can help executives balance the tension between cost efficiencies and satisfied customers, AlixPartners’ Saurabh Singh and Jason McDannold assert.

178

178

Navigator SAP

JANUARY 11, 2023

Enterprise resource planning (ERP) software for medium businesses —or businesses of any size—can play a major role wherever they’re used, and Customer Relationship Management (CRM) is no exception.

Planning 130

Planning 130

The SaaS CFO

APRIL 16, 2024

CAC, or customer acquisition cost, is by itself not a stand-alone metric. But it feeds all sales and marketing […] The post The Foundation of Customer Acquisition Costs (CAC) appeared first on The SaaS CFO. To make SaaS metrics repeatable and accurate, we must follow a sequential process.

CFO 52

CFO Sales Marketing 52

Navigator SAP

JANUARY 16, 2024

Rainer Zinow, Senior Vice President of Product Management for small and mid-sized enterprises SAP SE, describes the SAP Business Technology Platform as an integral part of SAP's mid-market solution portfolio. While using BTP to build SAP applications, partners adopt BTP to publish on intellectual property.

SAP 227

SAP Technology Marketing 227

CFO Dive

FEBRUARY 3, 2023

Optimization efforts by more economical enterprise customers will continue to be a headwind for its AWS sector, Amazon’s CFO said.

CFO 221

CFO Economics 221

CFO Dive

FEBRUARY 28, 2022

Keeping your customers and the employees that serve them happy is key for any organization.

Accounts Payable 235

Accounts Payable Accounting 235

CFO Dive

NOVEMBER 21, 2023

With advanced access controls, workflow and reporting tools, QuickBooks is increasingly positioning itself to serve larger firms.

211

211

CFO News Room

DECEMBER 27, 2022

The collapse of several cryptocurrency platforms this year is testing the industry’s promise of user privacy as bankruptcy courts weigh if millions of individual customers’ identities should be revealed to the public. Source link.

Accounting 100

Accounting Currencies Marketing CFO 100

CFO Dive

MARCH 14, 2022

Although the Financial Accounting Standards Board took no action on the matter at its early-March meeting, members signaled they’d like to stop counting a company’s customer relationships as an asset.

Accounting Standards 246

Accounting Standards Accounting 246

CFO Dive

DECEMBER 11, 2023

Most companies are satisfied with their primary provider, Forrester research found. But compliance, resilience and flexibility are luring them to multicloud.

Compliance 130

Compliance 130

CFO News

MARCH 11, 2024

Customer complaints with the Reserves Bank Ombudsman increased by 68% in 2022-23. Under RBIOS, the central bank handled 7,03,544 complaints, with public sector banks accounting for 41% and private sector banks accounting for 31% of the complaints.

Accounting 92

Accounting Banking 92

CFO Dive

NOVEMBER 17, 2023

The fintech’s nearly quadruple jump in profits comes as its CFO is preparing to depart after an eight-year tenure.

CFO 189

CFO 189

CFO Simplified

JULY 6, 2023

Managing customer credit for a new client can be painful. When you sell something to a new customer, and they don’t pay you, that’s exactly what you did. If the invoice doesn’t get paid, then you just sent a gift out to your customer. Doing that minimizes your risk and allows the new customer to build credit with you.

CFO 52

CFO Invoicing Forecasting Sales 52

CFO Dive

APRIL 12, 2022

Making money based on the customer's savings or revenue generated from the product or service is gaining steam but valuation and accounting challenges are still being sorted out.

Valuation 186

Valuation Accounting 186

CFO Dive

AUGUST 17, 2023

"Ultimately, the power of generative AI or any technology is only as good as the data that powers it," CEO Doug McMillon said Thursday.

Prioritization 130

Prioritization Technology 130

Future CFO

MARCH 4, 2024

s Modern Accounting Playbook (MAP) marked its 1,000th customer. BlackLine MAP also initiates and accelerates the customer's accounting modernisation journey and scales with optimisation efforts for expansive growth and continuous enhancement. Four years following its introduction, BlackLine, Inc. 's

Accounting 52

Accounting Invoicing Technology Marketing 52

FISPAN

APRIL 13, 2022

Through customer-permissioned data sharing, central interfaces and the emergence of the consumer data right, consumers are the main beneficiaries of Open Banking. Financial data is one of the most valuable commodities in the world, and consumers have the right to control who gets access to it.

Banking 98

Banking Financial Data 98

The SaaS CFO

JANUARY 24, 2023

New customer growth may be slowing down. Time to focus on customer retention and the health of our recurring revenue. What does it cost to retain a customer? It’s somewhat ambiguous when we try quantify our customer retention costs. Economic conditions are unknown.

CFO 72

CFO Economics Marketing 72

CFO News

APRIL 25, 2024

Reserve Bank of India on Wednesday halted Kotak Mahindra to onboard customers for its digital-only zero-balance saving accounts. Ashok Vaswani, MD & CEO of Kotak Mahindra Bank released a letter assuring uninterrupted services to the pre existing customers. Read on to know more:

Banking 40

Banking Accounting 40

The SaaS CFO

SEPTEMBER 13, 2023

So when it comes to the Customer Success function, how do we quantify this investment? In […] The post Quantifying Investments in Customer Success and Retention appeared first on The SaaS CFO. Our utopia is data-driven decisions while avoiding analysis paralysis. We are known for saying “no” a lot, but really, we want to enable.

Investments 59

Investments CFO 59

CFO News Room

NOVEMBER 22, 2022

Customer facing work seems to have gotten a lot more difficult, even dangerous over the past few years. She’s here today to talk about what she found and give us some advice on how organizations and individuals should deal with unruly customers. Does this mean that the old customer is always right mantra just should be thrown away?

Healthcare 100

Healthcare Education Concentration Planning 100

CFO News

FEBRUARY 21, 2024

India's financial stability panel aims to standardize customer verification processes across the financial sector to curb illegal lending through online applications. The plan, discussed at a meeting of the Financial Stability and Development Council, seeks to ensure uniformity in Know Your Customer (KYC) norms.

Banking 52

Banking Compliance Planning 52

CFO News

AUGUST 22, 2023

They said that capital is not a problem anymore, a lot of free money is available to be burnt on customers, but to acquire customers, customer satisfaction will be a key and that will only come with premiumisation and hyper personalisation.

Retail 98

Retail 98

CFO Thought Leader

JANUARY 21, 2024

It was at CNET that she embraced a more transformative perspective—prioritizing the customer’s objectives and challenges. This shift in thinking, emphasizing a customer mind-set, would continue as she advanced in her career. Collectively, these experiences can make you a well-rounded and effective CFO.”

CFO 52

CFO Leadership Finance B2C 52

CFO News

OCTOBER 20, 2023

Customer Acceptance Policy; 2. Customer Identification Procedures (CIP); and 4. The master direction (MD) document has given clear instructions point by point to REs in terms of how they should follow the KYC. The policy includes the following four key elements: 1. Risk Management; 3. Monitoring of Transactions.

Risk Management 52

Risk Management 52

Navigator SAP

MARCH 9, 2022

(..)

SAP 237

SAP 237

CFO Simplified

JUNE 19, 2022

We all understand that customer acquisition cost (CAC) and lifetime value (LTV) are all about data. So, let’s talk about how a CFO can impact your customer acquisition cost and the lifetime value of that customer. Calculating Your Customer Acquisition Cost. Let’s look at customer acquisition first.

CFO 97

CFO Math Advertising Sales 97

Global Finance

OCTOBER 17, 2023

Global Finance Magazine - Edwina Fitzmaurice, EY’s global chief customer success officer, speaks with Global Finance about technology, innovation and customer success.

Finance 82

Finance Technology 82

CFO News

NOVEMBER 23, 2023

Finance Minister Nirmala Sitharaman has reassured that customer data shared with account aggregators (AA) in India is completely secure. Expressing concern over the slow progress of the AA scheme, she emphasized the need for enhanced awareness or simplification of technology.

Finance 52

Finance Securities Accounting Banking 52

Reval

MARCH 20, 2024

The post Sigma Broking extends partnership with ION to allow customers to route orders to the LME appeared first on ION. London – 20 March 2024: ION, a global leader in trading, analytics, treasury, and.

Treasury 64

Treasury 64

CFO News

DECEMBER 27, 2023

This latest update allows customers to effortlessly conduct their GST and direct tax payments through diverse digital channels and RBL Bank branches. RBL Bank has successfully implemented GST Collections on behalf of the Government of India by directly integrating with the GST portal.

Banking 52

Banking 52

CFO Thought Leader

NOVEMBER 12, 2023

They’re competing against such bigger players with such breadth and scale, and they just want to reach more customers. They want help from one customer service. My favorite customer story? We have 21 million customers. We have over 13 million interactions with our customers every year. “Be transparent.

CFO 52

CFO Leadership Finance Technology 52

CFO Thought Leader

NOVEMBER 12, 2023

They’re competing against such bigger players with such breadth and scale, and they just want to reach more customers. They want help from one customer service. My favorite customer story? We have 21 million customers. We have over 13 million interactions with our customers every year. “Be transparent.

CFO 52

CFO Leadership Finance Technology 52

PYMNTS

DECEMBER 5, 2019

Satisfied customers are key to any company’s success. Those experiencing issues like declined payments or damaged products will want to share their frustrations with merchants, but direct communication grows more challenging when digital screens separate businesses and their customers. . Keeping Customer Service Running Smoothly.

Foreign Exchange 89

Foreign Exchange Currencies Communication Budgeting 89

Planful

AUGUST 31, 2021

I’m Planful’s Chief Customer Officer (CCO). This means I have a responsibility for doing everything possible to create a consistent, value-focused customer experience, from the first time they interact with our brand to their continued retention as a loyal and satisfied customer.

Planning 98

Planning 98