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It’s time to talk more about what we’re really trying to accomplish for consumers — and for our businesses — and less about the tactics some are trying, with mixed success, to accomplish that. It’s seemingly all about tactics these days. The 2018 predictions seem more like a laundry list of trends and tactics that’ve emerged over the last several years than a discussion of the profound impact these trends have had on the consumer and business payments experience.
Brick-and-mortar retailers have an opportunity to surprise and delight shoppers with digital, connected and omnichannel experiences in the physical store, but many are struggling to make that opportunity pay off. To be fair, reimagining an entire industry is no easy task. Trevor Sumner, CEO of PERCH , said that people aren’t seeing TV ads anymore, and active engagement between brands and their customers on Facebook is dwarfed by the number of shoppers who pass by a store display on any given da
In life, 40 percent of anything is a lot. In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers have at some point in their journey into online banking found the process frustrating enough to give up, as estimated by Signicat. The survey from that identity assurance provider, conducted across 2,000 individuals, found that when it comes to applying for financial products at a financial institution (FI) — from checking accounts to credit cards — 40 percent of
Whether their money is on the Pats or the Eagles, one thing is for sure: Football fans will be spending a lot of it this Sunday (Feb. 4), especially if they’re attending the Super Bowl in person. ATMs in and around U.S. Bank Stadium in Minneapolis will see a spike in activity with the influx of consumers for the big game. That’s to be expected for financial services company Diebold Nixdorf , which partners with U.S.
Automation generally supercharges any process and brings its value to the forefront. See how infusing automation such as ART (our month-end close solution), into your close can get you to the next level of closing. We will share a live demo of SkyStem's solution, ART and share the key elements of month-end close automation. Through ART, we'll take a look at: What month-end close automation entails Which process steps can and should be automated Benefits of achieving process automation, and Why i
In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. 31) that it will intermediate payments through a multi-year implementation that may last through mid-2020. This move marks a significant change in how buyers and sellers will interact and transact across the company’s online marketplace — namely, by letting shoppers complete their purchases within eBay’s website.
No one truly knows exactly where and how blockchain technology will make the greatest impact. In corporate finance, the tool could upend the status quo of supply chain management, cross-border payments, invoicing and document sharing and more. Regardless of where blockchain makes its mark, what is certain is that corporates have to trust that a largely unfamiliar innovation will work the way it should; that means securely, efficiently and easily.
No one truly knows exactly where and how blockchain technology will make the greatest impact. In corporate finance, the tool could upend the status quo of supply chain management, cross-border payments, invoicing and document sharing and more. Regardless of where blockchain makes its mark, what is certain is that corporates have to trust that a largely unfamiliar innovation will work the way it should; that means securely, efficiently and easily.
The import-export game is not an easy one to play, and sometimes logistics can be anything but logical — especially for smaller firms that go the traditional route. These groups use middlemen known as freight forwarders, acting as agents who work with service providers like trucking companies and customs agents. One company, Fleet , which originally launched as Shipstr in 2014, seeks to change the way logistics is done through an online marketplace.
Modern consumers want it all: free shipping, live site support, product reviews, many types of payment acceptance and, especially, quick checkout times. If they don’t get what they want, they’re likely to walk — or, well, click — away. Last year, all those clicking consumers, frustrated by slow and complicated checkout procedures, took $200 billion in potential revenue with them.
Following a malware attack that allowed “unauthorized parties” to access customer credit card information, off-price retailer National Stores is seeking to prevent fraudulent activity and improve the security of its point-of-sale (POS) systems, the company said in an announcement. “We have been working closely with the FBI, cybersecurity experts and payment card brands to contain the incident and protect our customers’ payment cards,” National Stores Chief Executive Officer Michael Fallas said a
Volusion , the eCommerce platform catering to small businesses (SMBs), announced news on Tuesday (Jan. 30) that it’s partnering with Apple Pay to create a “Buy Now” button for its merchants. In a press release, Volusion said merchants can now accept Apple Pay , eliminating the need for customers to enter their payment, shipping or contact information every time they make a purchase online.
Mid-year performance reviews aren’t just boxes for HR to check. Paycor’s toolkit empowers leaders to: Identify high-potential team members. Boost engagement with meaningful feedback. Support struggling employees. Nurture top talent to drive results. Learn how to ignite employee potential through meaningful feedback. When you nurture top talent, everybody wins.
Global payments company i2c announced news on Tuesday (Jan. 30) that it inked a deal with Payfare , a provider of mobile banking and micro-lending, in which Payfare will use i2c’s Agile Processing payments platform. In a press release, i2c said Payfare will use its service to provide customers in the U.S., Canada and around the globe with prepaid solutions.
Money that crosses borders usually has an arduous trek. Consider the fact that payment that originates in one country does so in the “home” currency but gets settled in another currency once received. Along the way, there are foreign exchange fees, documents to manage and sundry regulations to navigate. In short, there are a lot of speed bumps in place.
Money can’t buy happiness, but blockchain can buy fame, and that’s kind of the same thing, right? Okay, maybe not exactly, but the two are pretty close, depending on who you ask — say, for instance, content producers on platforms like YouTube. If blockchain could buy these creators a shot at wider recognition for their crafts, chances are that opportunity would make them pretty happy.
The Plenti coalition loyalty rewards program has hit a bit of a rough patch, with several partners leaving the service and retailers opting out of accepting members’ earned points, Retail Dive reported Wednesday (Jan. 31). AT&T dropped out last fall, and Alamo, Direct Energy, Enterprise, Expedia, Hulu and Nationwide exited the partnership at the beginning of 2018.
In the climb from contributor to leader, the rules quietly change. If you’re aiming for the summit, the air gets thinner—and what got you here won’t be enough to get you to the top (a concept first popularized by Marshall Goldsmith in his book What Got You Here Won’t Get You There ). What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level.
Lines to get into the store are a rare sight at any brick-and-mortar retailer these days, let alone a supermarket. That’s exactly what French supermarket chain Intermarche brought upon itself this week, however. The chain slashed prices on popular chocolate hazelnut spread Nutella and suffered Black Friday-like crowds and chaos as customers fought to stock up.
To reach more consumers and foster more eco-friendly operations, IKEA is testing out renting its furniture offerings in Japan, Curbed reported Wednesday (Jan. 31). The furniture rentals will be geared toward customers who might not be ready to purchase furniture, many items of which could cost hundreds of dollars. In addition, IKEA plans to make the initiative environmentally friendly by recycling furniture consumers might otherwise throw out.
Facing the shifting preferences of consumers, H&M has announced that 2018 will feature fewer brick-and-mortar store openings as it moves to adapt to increasingly digital shopping patterns. The move comes after years of rapid growth from the fast-fashion giant, which now finds itself struggling somewhat to integrate into the eCommerce landscape. Shares were down more than 33 percent over the last year, and H&M faced considerable criticism in the last few weeks following a reportedly racis
As Spanish fast-fashion retailer Zara renovates its flagship store in a London mall, it has come up with an innovative solution to sell to customers: opening a digitally enhanced pop-up store in the same building, industry news source Chain Store Age reported. The 2,150-square-foot location will feature both women’s and men’s clothing, but with a unique twist: All merchandise will only be available for online purchase.
The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.
Grocery shopping is clearly no longer confined to the aisles of the local Kroger or even a superstore like Target or Walmart. With services like AmazonFresh and Peapod, consumers can load up on kale, chicken — or whatever they need for their next meal — from their computers or smartphones. Online grocery sales are a booming business, with the eCommerce segment expected to make up 20 percent of all grocery sales by 2025.
For years, throughout the volatility of cryptocurrency values, some industry experts have assured investors and innovators that blockchain is the disruptor in which the market should place its faith. Alas, there is no such thing as a sure bet, especially in the world of FinTech. And this week, experts have begun to voice their skepticism over distributed ledger technology’s (DLT) promise for a massive shakeup.
Following the theft of $530 million in NEM tokens from Coincheck last week, governments will likely call for more cryptocurrency regulation and investors may turn to peer-to-peer (P2P) methods of trading instead of centralized exchanges, Bloomberg reported. “The latest theft will have two immediate effects: more regulation by authorities over exchanges and more recognition of the advantages offered by decentralized ways of trading,” David Moskowitz, co-founder of Indorse Pte in Singapore.
Amazon’s entry into a new market is rarely considered good news in the world of retail. Blue Apron was already having difficulty keeping investors calm. But when the eCommerce giant announced a rendezvous into the meal kit space in August of 2017, the recently public meal kit delivery startup began a (now many months-long battle) to get its stock price back above $3.
Finance used to be the function that counted, now it's the one that’s counted on. 📊 For accounting firms, controllers, and finance leaders, expectations are rising faster than headcount. Businesses want agile forecasts, granular analysis, seamless reporting, and smart automation—often without added resources while demanding uncompromised accuracy and compliance.
With a faster pace of adoption than previously expected, the majority of U.S. grocery shoppers may purchase at least some of their groceries online within five to seven years, according to a Food Marketing Institute and Nielsen report, CNBC reported. “There is a fundamental shift in retail, and we are seeing an acceleration,” said Thom Blischok, global retail strategic advisor to Nielsen.
Eyeing weak demand, tech giant Apple has cut production for its iPhone X planned for the current quarter. The Wall Street Journal reported news on Tuesday (Jan. 30) that production cuts mean that the firm will make 20 million iPhone X devices in the period, half of what had been planned. The financial publication quoted unnamed people “familiar with the matter” and added that component orders had been slashed by 60 percent.
Earlier this month, Saks Fifth Avenue President Marc Metrick told CNBC that the luxury retailer didn’t need fancy artificial intelligence (AI) to help it succeed in the industry, despite the tectonic shift thrusting every other retailer into reliance on such technologies. “When you think about the online versus the offline experience, we don’t need AI in our stores.
Though this earnings run so far has been marked by many firms incurring the wrath of Wall Street — even in the face of putting impressive numbers on the board — Amazon didn’t face that same fate for the ending quarter of 2017. “Our 2017 projections for Alexa were very optimistic, and we far exceeded them. We don’t see positive surprises of this magnitude very often — expect us to double down,” said Jeff Bezos, Amazon founder and CEO.
“What should we do about the tariffs?” There’s no straightforward answer — every leader has a different expectation. CFOs want numbers. COOs want action. CEOs want strategy. And supply chain and procurement leaders need to be ready with the right response — fast. That’s why GEP has created a simple three-part framework that will help CPOs and CSCOs brief the board and C-suite with clarity and confidence.
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