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How The Pandemic Altered the Future of the Banking Experience

FISPAN

An Executive Insight with FISPAN’s CEO Clayton Weir as he discusses how the recent COVID-19 pandemic altered the future of commercial banking by accelerating the need to eliminate manual processes which has led customers to seek digital solutions from their financial institutions.

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Banking Customers Take The Digital Leap With Cross-Channel Outreach

PYMNTS

The pandemic’s end is finally in sight as vaccines are approved and distributed, but the financial industry is not out of the woods yet. More than 20,000 bank branches in the United States are expected to close by end of the year, and four U.S. banks have failed completely this year. The total number of banks in the U.S.

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Coast Capital On Weathering The Pandemic And Planning For The Future

PYMNTS

Everyday operations ground to a halt for most consumers, businesses and financial institutions (FIs) when the pandemic began, and credit unions (CUs) were no exception. The pandemic has highlighted CUs’ need to invest in digital and remote solutions, but many of these trends are far from new, McNeill explained.

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The Year In Data: Measuring 2020’s Payments Innovation

PYMNTS

How We Will Pay: Home As The Consumer Command Center. 55 percent shop on marketplace apps more now than before the pandemic. 31 percent bank via app. 55 percent shop on marketplace apps more now than before the pandemic. 31 percent bank via app. percent made purchases via mobile in the last 24 hours.

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Orchestrating cohesion amid a multifaceted focus

Future CFO

PwC With technology powering much of business innovation and transformation, PwC expects CFOs will be expected to bring together equal parts business, strategic insight and tech experience as they together alongside their C-suite peers. “The role of the CFO has become one of the most complex and demanding in the C-suite.

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Deep Dive: How Banks Use Digital Technologies To Outlast The Coronavirus

PYMNTS

Some banks have shuttered their branches during the pandemic and are relying on digital or mobile channels to fulfill customer needs, but others do not have that option. Banks are altering their customer interaction approaches to take precautions against further spreading COVID-19 while maintaining sound customer service practices.

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Easing SMBs’ Digital Transformations Through Online Payment Acceptance

PYMNTS

Among the numerous ways small businesses have been affected by the global pandemic, the sudden race to launch online operations has been among the most profound — and may ultimately be among the most long-lasting changes to the SMB community. “It does seem absolutely logical, up until the point that you start calculating costs.”

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