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How High-Tech And High-Touch Can Help Merchants And FIs Grapple With Chargebacks

PYMNTS

In the age of eCommerce, chargebacks are on the rise. Against that backdrop, communication with end users could effectively avoid the dispute process among all stakeholders. Communication can be a proactive strategy, affirmed Jankowski. Communication can be a proactive strategy, affirmed Jankowski.

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Text Appeal: SMS Helps Retailers Connect During Pandemic

PYMNTS

According to eCommerce automation and analytics platform Yotpo, more than 65 percent of online shoppers are browsing or buying from their mobile devices. Leverage the power of UGC and consumer feedback to build trust in these times; having a steady stream of new and authentic reviews will be especially critical to shoppers.

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Paytm Hires Ex-Alibaba Exec To Ramp eCommerce Collaboration

PYMNTS

Indian payments startup Paytm has hired Alibaba’s head of wholesale business to steer its growth and build a stronger collaboration with the Chinese eCommerce giant. Paytm is in a similar space to Alibaba, so I can leverage my China experience.”. “The fuel for growth is similar.”. “The fuel for growth is similar.”.

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HSBC On The Next Phase Of Treasury APIs

PYMNTS

Reyes, global head of liquidity and cash management for HSBC , and Nadya Hijazi, the FI’s head of eCommerce for global payments and cash management and global trade and re­ceivables finance. This month’s Deep Dive examines top fraud attempts leveraged against business APIs and strategies for defending against them. About the Tracker.

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An Order-To-Cash Overhaul Is Coming For B2B Payments

PYMNTS

PYMNTS December 2020 Global B2B Payments Playbook done in collaboration with Worldpay makes a simple, somewhat baffling observation: “Many B2B payments are [still] being made over the same rails that firms have leveraged for decades, utilizing familiar payment tools and being supported by the same pre- and post-payment systems.”.

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Creating An ‘Anchor Of Trust’ In The Battle Against CNP Fraud

PYMNTS

As the world must go increasingly digital — perhaps permanently — people who had resisted the great shift to eCommerce have had to make the leap. Banks, he said, are striving to truly embrace contactless payments, and this means they can leverage advanced technologies to find out whether transactions are legitimate or should be challenged.

Leverage 104
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B2B Commerce Makes Moves With APIs

PYMNTS

Platforms and eCommerce are central to the next normal, demonstrating unique new value early in the pandemic as a form of commercial “social distancing” long before that term surfaced. Much of the same can be said of B2B eCommerce in recent months. That’s all going to change now as B2B commerce adapts to the new realities.

B2B 56