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How High-Tech And High-Touch Can Help Merchants And FIs Grapple With Chargebacks

PYMNTS

In the age of eCommerce, chargebacks are on the rise. Jankowski noted that the pandemic had played havoc with a significant number of merchants. Against that backdrop, communication with end users could effectively avoid the dispute process among all stakeholders. Communication can be a proactive strategy, affirmed Jankowski.

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Creating An ‘Anchor Of Trust’ In The Battle Against CNP Fraud

PYMNTS

As the world must go increasingly digital — perhaps permanently — people who had resisted the great shift to eCommerce have had to make the leap. CNP fraud, Nolte said, has become a numbers game. He pointed to the emergence of QR codes and near field communication (NFC) as avenues of contactless payments that are gaining ground.

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HSBC On The Next Phase Of Treasury APIs

PYMNTS

The value of the technology is evidenced by the vast number of APIs that businesses use and consume. Reyes, global head of liquidity and cash management for HSBC , and Nadya Hijazi, the FI’s head of eCommerce for global payments and cash management and global trade and re­ceivables finance. Businesses are flocking to API s.

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How DTC Merchants Are Learning To Curate The Digital-First Customer Experience

PYMNTS

“They will need to leverage customer data from all channels to put the customer at the center of the experience, and to listen for buying signals as customers traverse from one channel to the next. Embracing ‘Headless’ eCommerce. . recommends merchants consider adopting a “headless eCommerce approach.”. . she said. .

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Western Union Heads To The Cloud To Make B2B Payments Faster

PYMNTS

This growth is not expected to slow down anytime soon, with eCommerce and its associated digital payments expected to hit $4.5 Leveraging Cloud Computing And Automation To Accelerate Digital Payments. There are a number of frictions involved in payments processing, any of which can cause providers or banks to lose customers.

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Digital Drive: PartsHawk Turbocharges Its Data

PYMNTS

It’s not often that eCommerce companies critique the products they’re aligned with. But an eCommerce company in the auto parts category, PartsHawk , recently launched its new website with just such an approach. Auto parts are extremely untapped and immature from an eCommerce perspective,” PartsHawk CEO George Ali told PYMNTS. “It

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For Credit Unions, An Innovation Mantra: ‘Easy Is The New Loyalty’

PYMNTS

As Young told PYMNTS in a recent podcast, credit unions have an opportunity to anticipate what their members might need as they navigate a “new normal” of eCommerce and economic headwinds – and where health and safety concerns are top priority.