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How Cargomatic Leverages Geocoding To Meet Pandemic-Driven Supply Chain Challenges

PYMNTS

Retailers that mainly depended on brick-and-mortar foot traffic had to quickly mobilize distribution services to get their goods to customers. The pandemic placed a spotlight on the importance of short-haul, local freight moves between warehouses … and retail facilities to be used as triage for home delivery,” he said.

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Text Appeal: SMS Helps Retailers Connect During Pandemic

PYMNTS

As retailers, especially those marked non-essential, move to digital commerce platforms they’re also finding new ways to stay in touch with customers during the pandemic. As a result of the pandemic crisis it is urging its retail accounts to stay in touch with their customers via mobile, most specifically through SMS (short message service).

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Retailers Are Getting Smarter About Artificial Intelligence

PYMNTS

Artificial intelligence (AI) and machine learning (ML) are starting to play a bigger role in retail, foreshadowing what’s to come in the new decade of the 2020s. According to PYMNTS research , AI and ML are blurring the divide between online and in-store shopping, and bringing an all-new human element into retail. Blurring the Divide.

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Clienteling Gives Retailers COVID-19 Interaction Options

PYMNTS

Clienteling — the practice of assigning retail sales associates to high value customers — is having a moment. According to Boston Retail Partners , 63 percent of retail personnel can’t identify customers prior to checkout. For retailers, LiveConnect delivers an effective and meaningful way to engage with their customers.

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Retailers Should Contact Shoppers By Email, Says Study

PYMNTS

Retailers should take initiative in communicating with shoppers — especially younger ones — by email rather than social media channels, a new report by Bluecore found. And, said half of those surveyed, smart devices are the conduits for reading those emails.

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Retail Reopening Hinges On Dangerous Discounts

PYMNTS

retail reopening. Most reports of mall reopenings and other retail post-pandemic debuts in the U.S. Most reports of mall reopenings and other retail post-pandemic debuts in the U.S. Some stores did report good business, but the common denominator was preparing for that event via smart digital communications during the crisis.

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Recreating Retail For The Recovery Period

PYMNTS

Online commerce has soared during the pandemic, prompting retailers of all types and sizes to leverage how they use digital channels to bring back customers while a full return to physical retail remains months away. The remote client communicates with the live clerk via a mobile device or laptop messaging.

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