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What is the Net Promoter Score?

The SaaS CFO

The Net Promoter Score, or NPS(®), is a customer satisfaction benchmark that rates the likely hood of your customer recommending your product or service to someone else. The scores are then transformed into a -100 to +100 […]. The post What is the Net Promoter Score?

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How Advisors Can Get Client Referrals Identifying “Active Promoters”

Nerd's Eye View

By designing simple surveys to determine clients' Net Promoter Scores, advisors can divide their clients into groups of those who may be more (and less) likely to want to 'promote' (i.e., refer others to) the advisor.

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How Advisors Can Get Client Referrals By Identifying “Active Promoters”

Nerd's Eye View

By designing simple surveys to determine clients' Net Promoter Scores, advisors can divide their clients into groups of those who may be more (and less) likely to want to 'promote' (i.e., refer others to) the advisor.

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Conversational AI is the next big thing in intelligent automation

Future CFO

Laiye will work with customers to determine the pre-agreed business metrics, which may include employee productivity, cost reduction, increased revenue, reduced error rates, improved customer Net Promoter Score (NPS), or better compliance and auditability.

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How Texas Restaurants Are Using A Safety Seal of Approval To Get Customers Back

PYMNTS

He projected that satisfaction with on-premise cleanliness may become “the new net promoter score.”. “We’ve quickly realized that the health and hygiene [concerns] were not going to go away anytime quickly,” said Gillen. They’re giving very pointed feedback.”.

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What The Subscription Market’s 2020 Surge Tells Us About Retail’s 2021 Remake

PYMNTS

He said that successful companies must make sure everyone is “focused on that [long term] — the metrics that define how well you're doing in terms of engagement and satisfaction and net promoter score, etc. It is never someone else [causing] the organization’s problem. It has to be ‘our problem as a company and as a team.’

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Alignable Tackles SMB Interconnectivity, Investigates Third-Party Trust

PYMNTS

Using a methodology based on the Net Promoter Score (NPS), the index highlights the most trusted brands across business owners. Only 44 percent of brands serving SMBs scored favorably (i.e. The breadth of scores per category varied widely. No category saw all of its composite brands score positively.